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Frequently Asked Questions

What if I don't have a printer to print out my shipping label?

No worries. If you don't have a printer, that’s okay. Contact us via e-mail, or facebook chat and one of our representatives will take your information and have your shipping label mailed to you via USPS. Please be sure to have your offer number ready so that our representative and locate the appropriate shipping label and send it to you as soon as possible.

What if I am unsure of the model of my item(s)?

Most items have their model type or number on the inside of the phone under the battery. iPhone models can be found under the setting – general – about- model number. If you search this model number on Google you will find out the exact model of your iPhone. If you still aren’t able to figure out what item you have, contact us via email or message us via Facebook and one of our representatives will be more than happy to assist you.

How and when do I get paid?

We currently offer two methods of payment – Check or PayPal. You’ll be asked what your preference is when you check out. Your payment will be sent to you when we receive and inspect your item(s) which is typically within 2 business days of receiving your item(s).

What do I do with my accessories/cases?

If you would like to keep your accessories/cases, please be sure to NOT ship them in. Once we receive your item, all cases/SIM cards/SD cards will be recycled. If you ask for any accessories back It is unlikely that we will be able to locate the missing accessories. Tech Cash Now will not be held liable. Devices with required chargers will be returned to you.